FAQ’s, Common Errors-Troubleshooting

Please make sure the Shop URL entered in pixi* Control Center matches the url of shop and is not redirected in any way. All communication between pixi and Magento is done by pixi* calling different urls of your shop, so make sure those calls are not blocked by any technical limitation or configuration: firewall, ip-whitelisting, .htaccess, http basic-auth, …​

Please make sure to perform a payment mapping (see the previous section) for all current payment methods in your shop.

Please make sure to perform a payment mapping (see the previous section) for all current payment methods in your shop. The extension can only work with the available payment methods in your Magento installation. If you have some antiquated orders that contain removed payment methods, consider removing them from the export, see the developer documentation for examples of how this can be done.

Please make sure to perform a shipping carrier mapping (see previous section) for all active shipping methods in your shop. The extension can only work with the available payment methods in your Magento installation. If you have some antiquated orders that contain removed payment methods, consider removing them from the export, see the developer documentation for examples of how this can be done.

Please make sure that the Shop ID configured in Magento also exists in pixi* Control Center, can be verified at Tables > Shops